Cancellation Policy

GitDocs AI provides subscription-based services to our customers. You may cancel your subscription at any time through your account settings or by contacting our customer support team.

Subscription Cancellation

Monthly subscriptions: Cancellation will take effect at the end of the current billing cycle.
Annual subscriptions: Cancellation will take effect at the end of the current annual period.
You will retain access to the service until the end of your paid period.

If you cancel your subscription before the end of your current paid-up period, we will not refund the subscription fees already paid for the current period.

Refund Policy

Our refund policy aims to provide a fair and transparent approach to refund requests while ensuring our business sustainability.

Eligible for Refund

✓Technical issues preventing service use
✓Incorrect charges or billing errors
✓Service unavailability exceeding 24 hours
✓First-time subscribers within 14 days

Not Eligible for Refund

✕Subscription cancellations after 14 days
✕Service dissatisfaction without technical issues
✕Change of mind after feature usage
✕Violations of our Terms of Service

Refund Process

To request a refund, please contact our customer support team at support@gitdocs.space with your account information and reason for the refund request.

Refund Timeline

Refunds are typically processed within 5-7 business days. The time required for the refund to appear in your account depends on your payment method and financial institution.

Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us:

Email: support@gitdocs.space
Phone: +1 (555) 123-4567
Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Cancellation & Refund Policy